Refund policy
At RAEGAL, each item is made specifically for you once your order is placed. This approach helps reduce waste and allows us to focus on producing high-quality garments. Because of this, we operate a limited returns policy.
Returns
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Preference changes after purchase
- Accidental orders
- Delays caused by shipping carriers outside of our control
Please review all product descriptions, measurements, and size guides carefully before placing your order.
Faulty, Damaged, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrectly printed
- Incorrectly fulfilled
Please contact us within 7 days of delivery at raegalmarketing@gmail.com
Your email should include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once reviewed and approved, we will arrange a replacement or refund at no additional cost.
Sizing
All size guides are provided on product pages to help customers select the correct size before purchasing.
As all products are made to order, we cannot offer refunds or returns for items ordered in the wrong size.
If you are unsure about sizing before ordering, please contact us, and we will be happy to assist.
Exchanges
We do not currently offer exchanges.
If an item arrives faulty or incorrect, a replacement will be provided following approval of your claim.
Refund Processing
Where a refund is approved due to a faulty, damaged, or incorrectly fulfilled item:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping fees are non-refundable unless the issue was caused by our error.
Order Changes & Cancellations
Orders enter production shortly after being placed.
For this reason, we cannot guarantee modifications or cancellations once an order has been submitted.
If you need assistance, please contact us as soon as possible after placing your order.
Contact Us
For any questions regarding your order, please contact:
RAEGAL Customer Support
Email:
At RAEGAL, each item is made specifically for you once your order is placed. This approach helps reduce waste and allows us to focus on producing high-quality garments. Because of this, we operate a limited returns policy.
Returns
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Preference changes after purchase
- Accidental orders
- Delays caused by shipping carriers outside of our control
Please review all product descriptions, measurements, and size guides carefully before placing your order.
Faulty, Damaged, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrectly printed
- Incorrectly fulfilled
Please contact us within 7 days of delivery at [your email address].
Your email should include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once reviewed and approved, we will arrange a replacement or refund at no additional cost.
Sizing
All size guides are provided on product pages to help customers select the correct size before purchasing.
As all products are made to order, we cannot offer refunds or returns for items ordered in the wrong size.
If you are unsure about sizing before ordering, please contact us, and we will be happy to assist.
Exchanges
We do not currently offer exchanges.
If an item arrives faulty or incorrect, a replacement will be provided following approval of your claim.
Refund Processing
Where a refund is approved due to a faulty, damaged, or incorrectly fulfilled item:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping fees are non-refundable unless the issue was caused by our error.
Order Changes & Cancellations
Orders enter production shortly after being placed.
For this reason, we cannot guarantee modifications or cancellations once an order has been submitted.
If you need assistance, please contact us as soon as possible after placing your order.
Contact Us
For any questions regarding your order, please contact:
RAEGAL Customer Support
Email: raegalmarketing@gmail.com